Skills Development Scotland Results Helpline open

It's results day across Scotland and young people are reminded not to worry – you have options

Young people across Scotland are reminded not to worry – you have options

Thousands of young people can access dedicated results support when Skills Development Scotland’s (SDS) Results Helpline opens at 8 am this morning (Tuesday 4 August).

The free* helpline from Scotland’s career service offers advice, information and guidance for young people and their parents and carers.

The number to call is 0808 100 8000.

Around 138,000 candidates across the country will receive their National, Higher and Advanced Higher results.

Education Secretary John Swinney said

Young people and their families have shown tremendous resilience in coping with the many challenges of the coronavirus pandemic and will naturally be anxious about the potential impact on results.

You may achieve the results you worked so hard for, but if you miss out on the grades you were hoping for, there is still a huge variety of options available to you. Skills Development Scotland advisers will provide expert advice to help all pupils understand their future education and career choices.

James Russell, SDS Director of Career Information, Advice & Guidance Operations, said

This year is unlike any other and young people receiving results and their families may be feeling more anxious which is understandable. This is the point when their work and efforts are recognised, our advice and support is available and our message is if your results aren’t what you expected, don’t worry, you have lots of options.

Our careers advisers are here to help you and your parents and carers with information on all the options and opportunities on offer.

The Results Helpline will be open on August 4 and 5 from 8 am to 8 pm, August 6 and 7 from 9 am-5 pm and August 10 to 12 from 9 am-5 pm.


SDS’s expert careers advisers can discuss options and next steps such as course vacancies at UK colleges and universities, Confirmation and Clearing, Modern, Foundation and Graduate Apprenticeships and jobs or volunteering.

James added

We’ll also have advisers available through social media to answer queries if you find it easier to get in touch via direct messaging.

Joanna Murphy, Chair of the National Parent Forum of Scotland said

I know from my own experiences as a parent that receiving results is a day of high emotions, both for young people and their parents.

Results day can bring about a range of feelings whether that’s nerves, anticipation, excitement or worry, and for many of us the changes this year due to Covid-19 will have heightened these emotions.

“The SDS Results Helpline is a real lifeline. Whether you’ve received unexpected results, or want to discuss your choices, their advisers can talk through a wide range of options that are available.

This opportunity for young people to have a calm conversation with someone impartial and knowledgeable helps take some of the heat out of the emotion of the day, and reminds young people and their parents that, no matter what results they have received, there is always a next step available.

SDS’s Peterhead-based careers adviser Rebecca Stoker said

Young people receiving their results have had a very different experience this year. The Helpline and their school careers advisers are there to help them, and their parents and carers who make around a third of the calls to the Helpline, to find out about all of options and opportunities available to them.

Rebecca Stoker one of SDS’s career advisors on call this morning

She works with pupils in Turiff Academy and Ellon Academy and is based in SDS’s centre in Marischal Street.

Rebecca, who has been with SDS for 14 years, said

Sometimes young people call because they have done better than they thought and sometimes they haven’t done as well as they had hoped. In both situations it’s good to know I can help them work through their options.

To get in touch with the SDS Results Helpline via social media go to My World of Work on Facebook or Twitter @mywowscotland

Results information and advice is also available on Scotland’s careers website, My World of Work which has practical help and links to UCAS, SAAS, Young Scot and the SQA.

For pupils going into 5th and 6th year this August, there’s still time to choose a Foundation Apprenticeship alongside Nationals and Highers. To find out what’s available in your area go to or speak to your SDS careers adviser.

Completing a Foundation Apprenticeship leads to a qualification at the same level of learning as a Higher (SCQF6). Assessment happens throughout the year.

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