I am writing to inform you that the Bank of Scotland has made the difficult decision to close the Turriff branch later this year, and instead will be operating a mobile branch in the town.
The timetable has yet to be established, but our mobile branches typically visit for one to three hours a few times a week. These mobile branches all have full disabled access, including a disabled lift allowing wheelchair access, and a hearing loop.
We have made this decision to close the branch because of the changing ways customers choose to bank with us, which has resulted in the branch being used less often. Our counters at the Turriff branch are 16% quieter than a year ago.
As you will know, the local Post Office, where our personal and small business customers can manage many of their day-to-day banking needs, is not far away. There is also a free-to-use ATM a short distance away.
In line with our commitments under UK Finance’s Access to Banking Standard, our Area Director will be engaging with businesses and the wider community in Turriff to make sure they are aware of the alternative ways of accessing their banking in the local area.
More details are in the pre-closure impact assessment for the branch which you can read below.
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